Welcome to Matterhorn

We are so happy to be hosting you for your upcoming vacation! We are a family-owned company and believe that family comes first. We love to vacation, and assume you do too! We hope you take time to enjoy the area and make lasting memories. Please tag @stayconmigo on Instagram so we can be part of your vacation too! Every detail was curated to ensure a high-quality stay for our family and for you. Feel free to reach out at any time during your stay.

Frequently Asked Questions

Address & Directions

1854 N High Uintas Ln, Heber City, UT 84032

GPS navigation will take you right to the property. Written directions:

• Traveling south on US-189 toward Fitzgerald Rd.
• Turn left onto Coyote Cyn Pkwy.
• Turn right onto N High Uintas Ln. Destination will be on the left.

Parking

Parking is available in the driveway and garage. Street parking is not allowed.

Check-In Time

4:00pm MST, unless otherwise agreed upon. Early Check-Ins are available on a case by case basis with varied fees.

Gaining Access

Your code will be sent 24 hours prior to check-in via message.

• Unlocking Upon Arrival: Enter the code into the smart deadbolt (a black touch screen keypad) and press the unlock symbol. You may need to wake it up first. Tutorial Video (note: the code in the video is not your code).
• Locking Upon Departure: Make sure the door is fully closed, then tap the padlock button. Check that the lock is fully engaged by trying to open the door.

Heating & Cooling

Heating and cooling can be controlled via the thermostat located in the living room.

WiFi

Network Name: HeberCityHideout
Password: SkiHeberCity

Check-Out Time

10:00am MST, unless otherwise agreed upon. Late Check-Outs are available on a case by case basis with varied fees.

Check-Out Instructions

While we do not require our guests to do any chores, these items would be helpful for our cleaners if you have time:

• Please leave the linens on the beds.
• For used towels, please put them in a pile on the floor of the bathroom.
• If you moved furniture, PLEASE move it back!
• If something didn't work during your stay, please let us know.

If you have extra time, these things help our cleaning team but are not required:

• Start a load of used towels.
• Clean any used dishes or start the dishwasher.

Area Recommendations

Only 5 minutes from Deer Valley East Expansion! 5 min to Deer Valley East, 25 min to Deer Valley, 46 min to Salt Lake City. For a detailed guide to the area, check out our Park City recommendations here!

House Rules

1. Smoking/Vaping: No smoking or vaping is allowed on the premises. A $200 per day fee will be assessed for each day of the reservation.
2. Pet Policy: Pet-friendly properties are marked on the listing. Pets are $10 per pet, per day. ESAs fall under this requirement. Service Animals are permitted at all properties at no extra cost. Unauthorized pets incur a $250 fee. Guests must clean up after their animal ($10 per exterior location if not cleaned up).
3. Communication: Guest services is available 24/7 on the booking platform. When reaching out, please have ready: the name on the reservation, the property name or address, and the city.
4. Early Check-In/Late Check-Out: Subject to cleaning team availability. Standard fee is $15 per hour. 24 hours advance notice required. Unauthorized late check-outs incur a $50 fee per hour.
5. Cancellation: By booking, guests agree to the cancellation policy on the listing. If the original dates are rebooked after a cancellation, a refund will be issued to the original guest.
6. Occupancy Limits: The maximum number of guests is indicated on the listing. Additional fees may be assessed for guests above the number on the reservation.
7. Consumables: Paper goods, soaps, sponges, and detergents found at the property upon arrival are all that are included. Additional items are the guest's responsibility.
8. Lost and Found: Items left behind will be held for 14 days. Items can be shipped for a $20 fee plus materials and shipping. After 14 days, items are considered abandoned.
9. Acceptance of State of Property: Survey the property upon arrival and report pre-existing damages within 2 hours of check-in. After that, the guest accepts the condition of the property.
10. Pests: Professional pest control is required at all properties. If a medical professional confirms a pest-related condition, the host will contact a third-party pest control company to verify and take appropriate action.
11. Locked Out: For key doors, guest services can instruct on lockbox access. For other doors, guests must call a locksmith at their own cost. If the host's team is dispatched, a $60 fee applies.
12. Moving Furniture: Not allowed. A $500 fee will be assessed if cleaners have to move furniture.
13. Quiet Hours: 10:00 PM to sunrise. Keep all audio and noise at a minimum out of respect for surrounding residents.
14. Missing/Broken Items: Report to the host. Leave broken items on the kitchen counter. Additional charges may apply.
15. Garbage: All garbage must be bagged and stowed in the bins on the property.
16. Doors and Windows: Lock and close all windows and doors upon leaving.
17. Cameras: Outdoor security cameras may be in use and are disclosed on the listing. No cameras are located in or pointing to indoor spaces.
18. Property Maintenance: Light maintenance may occur during your stay. We will notify you in advance of any indoor work.

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House Manual

Blinds & Curtains

Please be careful with the blinds and/or curtains. Shut them when leaving to keep the house cool.

Exterior Windows & Doors

Please lock all doors and windows when leaving the property.

Fireplace

There is a remote to operate the fireplace. Simply press it and set it to the settings you are comfortable with.

Parking Map

Garbage & Recycling

Garbage and recycling bins can be found in front of the garage. All garbage must be bagged. Guests are required to take the bin to the curb. Pick-Up Day: Wednesday.

Hot Tub

• Please rinse off before getting in.
• Do not bring toys or food into the hot tub.
• Do not raise the temperature above 102 degrees.
• Quiet hours begin at 10:00 PM. You are welcome to enjoy the hot tub past that hour respectfully.
• The hot tub is professionally balanced and maintained. Do NOT add any chemicals.
• Please report any damages to the host.

DO NOT put pets in the hot tub. There is a $500 fee to drain and refill after a pet.

Television

The TVs are equipped with Roku devices. After turning on the TV, Roku will ask you to input your check-out date. You'll then be free to use any of the available apps with your personal logins. On your check-out date, the TV will reset and sign you out of any streaming platforms.

Tipping

• Waiter/Waitress: 15%-20% of the total bill
• Taxi Service: 10% of the total fare
• Cleaning Service: Any amount is welcome and appreciated