Conmigo Vacation Rentals
Property Management

Guest Terms & Conditions

  1. Damages: You agree to pay for any items you may damage in the unit.

  2. Quiet Hours: Quiet hours begin at 10:00 PM out of respect for the neighbors.

  3. Communication: Conmigo Vacation Rentals is ready and able to help with any issues. Please reach out first via the booking platform so our team has all the details to assist you promptly. If you need further help, you are welcome to text or call us outside of the platform. When reaching out, please have ready: (1) the name of the guest who made the reservation, (2) the name of the home, and (3) the city where the home is located. You may be redirected to information already provided in the listing or booking platform messages.

  4. Local Guests: Local guests must message us prior to booking. We simply want to know what brings you to our home and how you intend to use it.

  5. Early or Late Check-In/Out: We will do all we can to accommodate requests, subject to our cleaning team's availability. The standard fee is $10 per hour before or after the indicated arrival or departure time. If several extra hours are needed, guests may be required to book the day before or after their desired date. At least 24 hours' notice is required. There is a $50 late check-out fee if you remain past your authorized check-out time.

  6. Pet Policy: Pet-friendly homes are marked on the listing. If the home IS pet friendly, pets are allowed at $10 per pet, per day. Emotional Support Animals may still be required to pay the pet fee unless they are proven Service Animals. Service Animals are honored at all homes at no extra cost. Guests must pick up after their animal ($10 per exterior clean location if not). If animals defecate or urinate on carpets, the guest is responsible for professional carpet cleaning costs. If animals cause damage, the guest is responsible for repairs. Unauthorized animals incur a $250 fee.

  7. Tours: For short stays (1-15 days), pre-house tours are not offered. For extended stays, we are open to scheduling a walkthrough.

  8. Cancellation: We follow the cancellation policy outlined on the booking platform. If a guest cancels and those dates are rebooked at the same rate, the canceling guest will receive a refund for the rebooked days.

  9. Date Changes: To change reservation dates, submit a Reservation Alteration Request as outlined by the booking platform. We reserve the right to deny the request or require payment for dates that were previously blocked due to the alteration.

  10. Occupancy Limits: The occupancy limit on the listing reflects traditional sleeping locations. The home may accommodate additional guests in non-traditional locations (sofas, air mattresses, pull-out couches). Additional fees apply for guests beyond the listed occupancy. Please notify us of any changes to your group size.

  11. Smoking/Vaping: A $200 per day fee applies for every day of your booking if smoking or vaping is found on the property.

  12. Acceptance of State of Property: Guests may survey the property upon arrival and report any pre-existing damages within the first 2 hours after check-in. After that period, the guest accepts the condition of the home.

  13. Consumables: Paper goods found in the home (toilet paper and paper towels) are provided for your reservation. We provide 2-3 rolls per required location. Additional paper goods beyond what is provided are the guest's responsibility.

  14. Lost and Found: Items left behind will be held for 14 days. Contact the host to make arrangements. Items can be shipped for a $20 fee plus materials and shipping costs. Payment must be received prior to shipping. After 14 days, items are considered abandoned.

  15. Non-Discrimination: We follow and abide by the Americans with Disabilities Act, the Fair Housing Act, and the booking platform's Terms of Service. We do not discriminate and provide reasonable accommodations and modifications for individuals who request to stay at our homes. We reserve the right to deny guests who cause undue financial or administrative burden or pose a direct threat to health or safety.

  16. Receiving Packages: For stays under 10 days, guests may receive packages at the property, but we are not responsible for items shipped to the home. For stays over 10 days, guests must request authorization. We may require a lease agreement or ask that packages be delivered to another location or post office.

  17. Extended Stay Cleaning Fee: For stays longer than 18 days, the cleaning fee increases by 50% of the advertised rate.

  18. Pest Control: We take pest control seriously and employ professional services. If an unexpected bite or rash is reported, guests must seek medical attention to confirm the cause. If a medical professional confirms the condition is due to pests, we will contract a third-party pest control company to verify and take appropriate action.

  19. Lockouts: If you lock yourself out of a keyed door, guest services can direct you to the backup key box. For interior doors without a key, guests must call a locksmith at their own cost. If our team is dispatched, a $60 fee applies.

  20. Moving Furniture: Moving furniture is not allowed. A $500 fee applies if our cleaners must move furniture back to its original position.