Welcome to Cottonwood

Welcome to our beautiful home! We've carefully designed every detail of this space to create a truly special getaway. As a family-owned company, we understand the importance of creating cherished memories. We'd love to be part of your adventure, tag us on Instagram @stayconmigo!

If you need anything during your stay, please reach out. Enjoy your time!

Just a quick note: The owners of this home actually live in the home you are about to stay in! They enjoy sharing their home with people from all over the world. Please note the only laundry room is in your space, so the owners will coordinate with you when they need to use it.

Frequently Asked Questions

Address & Directions

1416 S. Hollow Dale Dr., Cottonwood Heights, UT 84121

GPS navigation will take you right to the property.

Parking

The driveway fits 1 car on the right side. Additional vehicles must park tandem-style in the driveway. Street parking is available in summer only and strictly prohibited in winter. You will receive a citation if you park in the street in winter, as plows need to get through.

Check-In Time

4:00pm MST, unless otherwise agreed upon. Early Check-Ins are available on a case by case basis with varied fees.

Gaining Access

Park on the right side of the driveway and enter through the gate closest to you into the backyard. You will see a stairway going to the basement. That is your entrance. Your code will be sent 24 hours prior to check-in via message.

• Unlocking Upon Arrival: Enter the code into the smart deadbolt (a black touch screen keypad) and press the unlock symbol. You may need to wake it up first. Tutorial Video (note: the code in the video is not your code).

• Locking Upon Departure: Make sure the door is fully closed, then tap the padlock button. Check that the lock is fully engaged by trying to open the door.

Heating & Cooling

The house is equipped with central heating and cooling. The main thermostat is upstairs and you do not have access to it. There should be a cell phone located near the TV that will give you access to the thermostat if you need to adjust anything.

WiFi

Network Name: NETGEAR 11
Password: littlezoo470

Notes About the House

1. The owner has a small dog. You may hear it on occasion.

2. The yard is fully fenced.

3. The washer and dryer are located in the entrance of your rental unit. The laundry room is shared with the upstairs owners, who will always coordinate usage with guests in advance.

4. The thermostat is located on the wall in the living space. If you are unable to adjust it, message us and we will ask the owner to change the temperature.

Check-Out Time

10:00am MST, unless otherwise agreed upon. Late Check-Outs are available on a case by case basis with varied fees.

Check-Out Instructions

While we do not require our guests to do any chores, these items would be helpful for our cleaners if you have time:

• Leave all used beds unmade and leave the linens on the beds.

• For used towels, please put them in a pile on the floor of the bathroom.

• If you moved furniture, PLEASE move it back!

• If something didn't work during your stay, please let us know.

If you have extra time, these things help our cleaning team but are not required:

• Start a load of used towels.

• Clean any used dishes or start the dishwasher.

House Rules

1. Smoking/Vaping: No smoking or vaping is allowed on the premises. A $200 per day fee will be assessed for each day of the reservation.

2. Pet Policy: Pet-friendly properties are marked on the listing. Pets are $10 per pet, per day. ESAs fall under this requirement. Service Animals are permitted at all properties at no extra cost. Unauthorized pets incur a $250 fee. Guests must clean up after their animal ($10 per exterior location if not cleaned up).

3. Communication: Guest services is available 24/7 on the booking platform. Guests are also welcome to knock on the door of the house and the owners will respond.

4. Early Check-In/Late Check-Out: Subject to cleaning team availability. Standard fee is $15 per hour. 24 hours advance notice required. Unauthorized late check-outs incur a $50 fee per hour.

5. Tours: In-person tours are not available for stays of 1-15 days. For longer stays, reach out for information.

6. Cancellation: By booking, guests agree to the cancellation policy on the listing. If the original dates are rebooked after a cancellation, a refund will be issued to the original guest.

7. Occupancy Limits: The maximum number of guests is indicated on the listing. Additional fees may be assessed for guests above the number on the reservation.

8. Reservation Changes: Submit a Reservation Alteration Request. Guests may be subject to price adjustments. The host reserves the right to deny requests.

9. Consumables: Paper goods, soaps, sponges, and detergents found at the property upon arrival are all that are included. Additional items are the guest's responsibility.

10. Lost and Found: Items left behind will be held for 14 days. Items can be shipped for a $20 fee plus materials and shipping. After 14 days, items are considered abandoned.

11. Acceptance of State of Property: Survey the property upon arrival and report pre-existing damages within 2 hours of check-in. After that, the guest accepts the condition of the property.

12. Receiving Packages: The host is not responsible for shipped items. For stays over 15 days, a lease agreement or alternate delivery location may be required.

13. Pests: Professional pest control is required at all properties. If a medical professional confirms a pest-related condition, the host will contact a third-party pest control company to verify and take appropriate action.

14. Locked Out: For key doors, guest services can instruct on lockbox access. For other doors, guests must call a locksmith at their own cost. If the host's team is dispatched, a $60 fee applies.

15. Moving Furniture: Not allowed. A $500 fee will be assessed if cleaners have to move furniture.

16. Name on Reservation: Guests may not book on behalf of someone else without explicit written approval from the host.

17. Extended Stay Cleaning Fee: For stays over 15 days, an additional fee of 50% of the advertised cleaning fee applies, due 24 hours prior to check-in.

18. Quiet Hours: 10:00 PM to sunrise. Keep all audio and noise at a minimum out of respect for surrounding residents.

19. Missing/Broken Items: Report to the host. Leave broken items on the kitchen counter. Additional charges may apply.

20. Garbage: All garbage must be bagged and stowed in the bins on the property. A $30 fee per bin will be assessed for unbagged garbage.

21. Doors and Windows: Lock and close all windows and doors upon leaving.

22. Parking: Street parking is only permitted where signage indicates.

23. Cameras: Outdoor security cameras may be in use and are disclosed on the listing. No cameras are located in or pointing to indoor spaces.

24. Property Maintenance: Light maintenance may occur during your stay. We will notify you in advance of any indoor work.

Area Recommendations

For a detailed guide to the area, check out our recommendations here!

Ski Tips: Use the park-and-ride lot at the base of the canyon and take the bus up. On holidays, time your arrivals and departures to avoid traffic up/down the mountain.

House Manual

Garbage & Recycling

Garbage and recycling bins can be found in the backyard. Blue bins are trash, green bins are recycling, and the small grey bin is for glass. Pick-Up Day: Friday.

Hot Tub

• Please rinse off before getting in.

• Do not bring toys or food into the hot tub.

• Do not raise the temperature above 102 degrees.

• Quiet hours begin at 10:00 PM. Please close the lid upon leaving.

Television

The TV is a Roku TV. It allows you to sign in to your personal streaming services.